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Stakeholder survey frequently asked questions

These FAQs relate to APRA's biennial stakeholder survey to assess its performance and effectiveness. More information, including results from previous surveys, is available on the Stakeholder Survey page.

 

I have received an email from Orima regarding an APRA survey. Is the survey legitimate?

Yes. APRA has engaged Orima Research (Orima) to administer a survey of its regulated institutions and a select group of informed observers. The letter advising of the survey from the APRA Chair to contacts at regulated institutions can be viewed on the APRA website at: https://www.apra.gov.au/stakeholder-survey

One of the key reasons APRA has engaged an independent researcher to administer the surveys is to ensure confidentiality. The researcher will not be providing APRA with individual responses, only aggregate results.

What is the survey for?

As a statutory authority APRA is keen to improve its transparency and accountability to its stakeholders. APRA has conducted six previous stakeholder surveys in 2009, 2011, 2013, 2015, 2017 and 2019. The results of these previous surveys can be found on APRA website at:  https://www.apra.gov.au/stakeholder-survey

The surveys are an opportunity for institutions and other key stakeholders that deal with APRA to provide feedback about the way APRA operates in a general sense.

Is the survey compulsory?

No, it is not compulsory. However, APRA encourages all contacted to fill out the survey they receive. It is an important way of providing feedback to APRA about its operations so APRA can look to improving processes.

How can you guarantee confidentiality of my responses?

The survey is entirely anonymous. APRA has provided a list of contact details to Orima so they can contact you on our behalf. Orima has assigned a unique identifier to each organisation, and APRA does not have access to these identifiers. The findings of the survey will be reported back to APRA in aggregate form, including grouping variables, such as industry and institution size.

One of the key reasons APRA has engaged an independent researcher is to help ensure confidentiality. The researcher will not be providing APRA with answers that contain any information that would identify respondents.

Orima is bound by the ethical principles of both the Australian Data and Insights Association (ADIA) and The Research Society (formerly the Australian Market and Social Research Society). All information is stored in secure databases. Orima will use your contact information solely for the purpose of conducting this survey for APRA. If you have further questions, please contact David Bruce at Orima on 1800 806 950 or surveys@orima.com to discuss further.
 

I click on the hyperlink to access the survey and it gives me an error. What should I do?

Try copying and pasting the link into your internet browser. If this doesn’t work, contact Orima on 1800 806 950 or surveys@orima.com.

I am having technical difficulties with the survey, what should I do?

Contact Orima on 1800 806 950 or surveys@orima.com.

If possible, take a screen shot of any error messages you have received and email surveys@orima.com providing as much detail about what occurred as possible.

When and where will the findings of the survey be released?

APRA anticipates releasing the findings of the survey in the second half of 2021 on its website.

I have only recently taken over as prudential or statistical contact, and I haven't yet had much to do with APRA. What should I do?

The survey is designed to be completed by as many people within your organisation as necessary to provide accurate answers. If you cannot locate individuals within your organisation to provide answers to certain questions in the survey, please contact Orima on 1800 806 950 or surveys@orima.com to discuss further. 

Why do I need to get CEOs or senior officer approval at the end of the survey?

As the survey can be completed by a number of different people throughout an organisation, it is important that the CEO or senior officer approve the survey prior to submitting so we can be confident that the views expressed in the completed survey appropriately represent your organisation.If you’d like further information on this requirement, please contact Orima on 1800 806 950 or surveys@orima.com to discuss further.

The survey link can be sent to the CEO for approval directly, or using the “Manage your submissions” homepage. 

We have more than one person in the organisation who deals with APRA. Who should fill in the survey?

The survey invitation is sent to just one person, who can then share the link using the “Manage your submissions” homepage.  The design of the survey does not limit the number of people who can have input into the completed survey, so if more than one person is qualified to answer questions, please feel free to discuss the responses amongst as many people as necessary.

The survey allows an organisation to have multiple contacts fill in different parts of the survey. Parts specifically related to statistical collections and publications can be answered by the statistical contact in your organisation. Parts relating to prudential matters can be answered by the prudential contact within an organisation. The same link is to be used by each contact within an organisation.

If you’d like further advice as to how to answer questions in such circumstances please contact Orima on 1800 806 950 or surveys@orima.com to discuss further.

We have received invitations to the survey for more than one entity. Do we have to do a separate survey for each entity?

The person identified as the main prudential contact for each entity is sent the main invitation to the survey.  This allows access to the “Manage your submissions” homepage.  If the same person is the primary contact for more than one entity, the “Manage your submissions” page will allow you to copy answers from one entity to others (you can also edit them for each entity after that if you like).  

If you want to copy responses to other entities, please contact Orima on 1800 806 950 or surveys@orima.com to discuss which entities you would like to copy your responses for.  

 

 

 

For more information

  • If you are from an APRA supervised institution, contact your APRA Responsible Supervisor.
  • All other users should contact APRA on 1300 558 849 or complete our enquiries form.